Returns and Exchanges

Returns & Exchanges

In-store purchases: please contact one of our locations for return information. Online orders must be mailed back and cannot be returned in-store.

Final Sale

  • All sale and clearance items are final sale.
  • Jewelry, scarves, bags, sunglasses, belts, accessories, and gift cards are final sale.
  • Items bought with a discount code of 20% off or more are final sale.
  • Final sale items shipped back to us will be returned to you at your expense.

How to Start a Return
Start your return through our Returns Portal with your order number and email. The portal will check your items' eligibility and give you a return label.

At checkout, we recommend purchasing the "Free Unlimited Return" insurance option. This allows you to make a return through our return portal without having to purchase a return label. The minimal fee at time of purchase covers any returns needed. All returns, regardless if you purchase the return label option, are for store credit only. Returns are not eligible for a money back refund. If you do not purchase the "Free Unlimited Return" option at checkout, you are responsible for shipping back the item with any carrier of your choice at your own expense.

Return Window

  • Returns must be started within 14 days of receiving your package.
  • Days 15 and 16 are a grace period. Returns started then receive 75% of the purchase price as store credit, and you pay for return shipping.
  • Returns started after day 16 are not accepted.

Refunds

  • Online returns are refunded as store credit only. Store credit never expires and can be used online or in-store.
  • Credit is issued for the price you paid for the item. Original shipping is not refunded.

Return Shipping

  • Returns started within 14 days of delivery get a free prepaid return label.
  • Returns started during the grace period (days 15-16) pay for their own return shipping.

Exchanges
Online exchanges are for the same item in a different size or color. To exchange, place a new order for the size or color you want, then start a return for the original item through the Returns Portal. Because our quantities are limited, we can't guarantee a size or color will be available.

Condition
Items must be unworn and unused with all tags attached, with no stains, animal hair, smells, or signs of wear. Worn or damaged returns will be mailed back at your expense.

Damaged or Incorrect Items
If your item arrived damaged or you received the wrong item, start a return in the portal and upload a photo. We'll review it and cover the return shipping.

Processing
Returns are processed within 5-10 business days of arriving at our warehouse. You'll get an email when your store credit is issued.

Colors can look slightly different across screens. Small color or pattern differences are not considered defects.